This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Email Communications – Etiquette & Management

Home/Training/Email Communications – Etiquette & Management

Email Communications – Etiquette & Management

Consider all Email communication to be business communication.

Remember –

  • The Recipient may not be able to decipher the tone of the communication.
  • Avoid using too many abbreviations, acronyms.
  • DON’T SHOUT IN CAPITALS

Consider using the Phone or talking directly to the person. Some communication is better handled in-person or on the phone where your voice and tone can help communicate. Misunderstandings can be avoided.

Subject – Stay on Topic

  • Don’t mix unrelated ideas or action items in the same email.
  • Don’t risk the recipient tuning out before reaching the most important point of your message.

Subject Field Usage

  • Standards will help you to find emails in the future.
  • Use the Case Name, Client/Matter number, or combination of both

Addressee Fields

  • Send your message to the right person.
    • To = Main recipient, who will take action
    • CC = Other people who should be informed
    • BC = Silent observers
  • Task Assignment
    • When assigning a task in an e-mail, be clear about which recipient is responsible for completing the task.
  • Enter the addressee last
    • Avoid sending an incomplete message.

Attachments

  • Be careful about what you send.
    • Metadata in Word documents
    • PDF format preferred
    • Attachments mean multiple versions

Avoid being a slave to e-mail

Set a schedule for reviewing emails

Respond quickly – not immediately

Consider eliminating notification alarms and pop-ups.

Storing Emails

  • Creating Subject Folders
  • The Deleted Items folder is not a storage area.
  • Neither is the Inbox – use WORLDOX.
  • Threads – saving the last message.

Rules To Email By

  • Be concise.
  • Avoid long sentences
  • Use proper grammar & spelling.
  • In Replies try to answer all questions
  • “Pre-empt” Follow-up Questions
  • Don’t overuse the High Priority flag
  • Don’t request Delivery & Read receipts
  • Don’t forward chain letter emails

This blog article is also available as a pdf presentation. Click here to download it.

By | 2017-04-24T14:46:55+00:00 December 30th, 2013|Training|0 Comments

About the Author:

Rick is President of CyTek Corporation and consults with law firms and corporate legal departments in the Midwest on technology issues. Outside of work, Rick may be recognized as lead guitarist for the band SunDog.